STP Free App - new phone login problems - Old phone screen died
I have been using the free STP app on an android phone on behalf of a client for several months. The screen on that phone has died and I now have a new phone. On the new phone I have installed the free STP App v1.13.5 from Google Play Store, however, when I try to login in, my email and password are accepted but on the next screen it wants a phone number to set up 2-factor authorisation. I have tried inputting both my phone number (which is registered on the Reckon Portal) & that also ph of my client, yet neither us accepted, instead sending an error "An error occurred invalid or missing data".
I have tried numerous times to remove the app completely & reinstall etc, my phone number is registered on the Reckon portal. I think the client's number was registered in the app on the old phone, but still doesn't work when I input that on new phone. Would you please provide an email address I can send information to so that I can get this looked at as a matter of urgency please. I do not wish to list ABN & phone numbers etc on this public community forum and want to have a private conversation.