ATO acknowldeges Software ID however reports still declined. ATO advises Reckon issue.
For the past 3 months my Pay Runs have been submitted but the error still states the ATO has declined it and I need to contact the ATO to register my ID. Today is 29/9/20 and I have just got off the phone with the ATO who advises they can see my Software ID in their system and have no idea why Reckon is giving me errors.
The ATO re-entered the ID and I tried re-submitting July 2020 payrun however I still have an error. I logged out and back in again to no avail.
The ATO advises there is nothing wrong on their end and it must be an issue with the app.
I have July, August and September reports still showing the same error. Please advise what I need to do to sort this out. Thank you.