Need to change my login email address

Cas2020Cas2020 Member Posts: 1

When I signed up for Reckon STP last year, the app truncated my email address. I managed for some time like this (as I was unable to get any help to change it) however I have now forgotten my password and because the email address for the account is incorrect, I cannot do a password reset.

The email address was registered as [email protected] (the .au was truncated from the end). The business ABN 29 132 168 837

How can I change this so that I can access the account? I cannot simply delete the account as the version was registered with the ATO and the entire financial year payroll reports were submitted but no end of year process has been able to be completed.

I look forward to your help.


  • lyndelllyndell Member Posts: 3

    Hi Cas, the same thing happened to me! Have you been able to change it yet? If so can you please tell me how you did

    kind Regards


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