How to respond to the error message
This app has been working well for me for the last few months. However, for the pay run of 25/9/20, I had the following error message:
"The value provided to identify the receiving party is not recognized, or a request has been made for a service not offered by the receiving party."
I have not changed any settings in the app and have had no problem with the pay run before or after the one of 25/9/20. (I do them weekly.)
The only difference in pay run 25/9/20 to others around it, is that there was a super payment to each of my 2 employees, ( besides showing gross pay and Tax withheld).
Thank you to anyone who has a suggestion about what to do.