I am new to this system and am having issues with one touch payroll. Is there a video to watch as I have tried ringing the help line but they are confusing
Can I just confirm, are you using the free STP app on your mobile or are you using a different Reckon software?
Not Sure. Past employee did the payroll. No information was passed over to me.
Our help site would be the best place to start and I'll link our Single Touch Payroll Overview Guide below. There are also further in-depth guides on the same help site that are specific to a Reckon product as depending on which product you're using the path can vary slightly.
We do also have how-to videos and also longer form webinars which cover the STP process in full, again though this is dependant on which Reckon product you're using but check them out here -