i have tried to summit the report on STP app on my phone, before I entered the same amount it would normally go through.
But from the summit date 2nd of August, it started declined by ATO. The details of decline was: the value specified for an item does not match the item type (value=“-95”, item type = Decimal. Hint: The MinInclusive constraint failed)
And when I input the superannuation for the last employee then it just keep saying YTD total cannot be negative. But i never put a negative amount on it. And i tried to put another amount, but it still showing me the YTD cannot be negative.
I think that is the reason why it keeps declining. But i have no idea how to fix it. I tried to call the office and they said they couldn’t fix it for me over the phone.
So what should i do now?