Clitch in the STP App causing incorrect data to be sent to the ATO
One of our staff was terminated on 7 June 2019, and ceased on our STP app on that day. Since then, we have not entered any details on the app, or submitted a payment summary for the end of the fin year. However, when they went to do their tax for the year, they were advised that they owed the ATO the tax for year of income from our company, however, he did not work with us. According to the ATO, we have submitted a payment summary to them, however, in the STP system, there is nothing showing and we have not entered any details for him since he was terminated.
This is an urgent matter as this is currently classed as money outstanding to the ATO.
Thank you in advance,