Unrecoverable Error


Hi has anyone had error code: 19837 79421. Every time I open Reckon Accounts (Desktop) I get the error, after about 5 attempts it finally lets me in.
In the first few lines of QBWin.log file, I get the following:
QBWINDLL.c (255) : MESSAGE: Fri Nov 06 08:23:49 LVL_ERROR--Returning NULL QBWinInstance Handle..QBWINDLL.c (255) : MESSAGE: Fri Nov 06 08:23:49 LVL_ERROR--Returning NULL QBWinInstance Handle.
Any help would be appreciated.
Comments
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Hi there Des,
Can you do me a favour and perform a Verify & Rebuild of your company file. An unrecoverable error usually points to corruption and this should be a good starting point.
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Thanks Rav,
I'll give that a go and see if it fixes the error.
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Hi Des,
If the Rebuild Data operation does not resolve the issue, we can take a look at the file.
Submit a data service request so we can provide you with an upload link to enable you to send the file.
Regards,
Reckon Data Recovery Team
How to ask good questions on the Reckon Community
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