Terminated Employees making Reckon crash

Robyn_7112869

Hi All,

I've noticed lately that if I have to access a terminated/inactive employee that Reckon simply crashes and closes. I now have a recently terminated employee who is going to help us out on a casual basis until Christmas so I need to rehire him. Every time I access his name , Reckon crashes. Any ideas?

I could set him up again but he already has a year to date and has been finalized through STP.

Datarec_ReckonLtd

Hi Robyn,

If the program is crashing then your file likely has data problems.

It would likely be faster to setup that Employee as a new employee.

If you would like us to take a look at the data file, submit a case request.

https://www.reckon.com/au/data-services-request/

Recommend you check all currently active employee records and confirm that they are viewable without crashing.

Then check all the terminated employees to see if any others are resulting in a crash.

If you send us a file to undergo analysis, let us know which employees are affected.

Robyn_7112869

Thanks for that. Yes I have set him up again with a middle initial and a new employee number.

It's been happening for a while... all terminated employees make reckon crash seconds after clicking on their name.

Usually I delay making them inactive until i'm sure all payments have been made and I'm not required to access them again. This one caught me out :)

Datarec_ReckonLtd

Hi Robyn,

If you still want us to take a look at the data file, let us know.

Robyn_7112869

Yes I think that would be a good idea. Pretty hectic at the moment so I haven't had a chance to look at the form.

I semi-regularly verify and rebuild so thought all would be ok.

Shall be in touch.

Regards,

Robyn