I am having trouble creating ABAs- i get the Auregfind error and previously posted work arounds are not working. Has anyone had this issue recently? and how did they resolve it please?
We have a help article on resolving the auregfind error- in most cases it is resolved by removing characters from the company name.
Please click here to view it.
sadly my director has tried all 3 of these work arounds with no luck-any other options?
Here are some steps to help isolate the issue:
Please let me know if you have any issues.
We will give this a go and let you know. Appreciate your time.
We are able to view aba. on other machines on network but this machine is only one with the error.
Any other ideas as above has not worked
If you are able to create and view ABA files on all other machines expect one, it is likely that the issue is linked to the permissions or some kind of corruption on that computer only.
I recommend reviewing all your permissions and sure they are set correctly, and/or Try using the administrator account, and run the program as administrator too.
If that fails, you may consider performing a clean uninstall-reinstall of Reckon Accounts
(Note: if you use a terminal server/windows server, you may need to seek assistance from your IT administrator to check permissions)