stp

MalleeMallee Member Posts: 7 ✭
in Single Touch Payroll App

Hi I am trying to process STP but when I click on upload it comes up with an error 'instance.employee data (35). How do I fix this

Comments

  • Umesh Kumar KukrejaUmesh Kumar Kukreja Reckon Staff Posts: 22 ✭

    Dear Mallee,

    Welcome to Reckon Community.

    Could you please share the screen shot of the error you are getting when trying to lodge STP.


    Regards,

    Umesh Kumar Kukreja

    Reckon Technical support

  • MalleeMallee Member Posts: 7 ✭

    instance.EmployeeData[35].Detail.State is not one of enum values: NSW,QLD,NT,WA,TAS,SA,VIC,ACT

    It only lasts for a second and disappears

  • Umesh Kumar KukrejaUmesh Kumar Kukreja Reckon Staff Posts: 22 ✭

    Dear Mallee,

    Thanks for the reply,

    We would like to request you to please check the state of all your employees, You might missed to enter the state for one of the employee or you enter the state code manually.


    Regards,

    Umesh Kumar Kukreja

    Reckon Technical support

  • MalleeMallee Member Posts: 7 ✭

    Hello Umesh

    Thank you for your reply. I have checked all employees state and postcodes but the same message is still appearing. I have reinstated employees to see if that makes a difference but unfortunately it doesn't. Any ideas?

    regards

  • Umesh Kumar KukrejaUmesh Kumar Kukreja Reckon Staff Posts: 22 ✭

    Hi Mallee,

    Can you please create a new STP file and then try to lodge it.


    Regards,

    Umesh

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