User roles

I have had a client contact me and say their user roles aren't doing what they are suppose to. A user, who doesn't have access to Payroll, is able to see employees and their info including pays. They have been removed and done as new, but the problem still exists.

It's actually 2 users.

Any thoughts?


  • RavRav Administrator Posts: 9,894 Administrator

    Hi @Tracey Sykes

    Its hard to determine what could be causing that without taking a closer look into the software and how the users are setup. The best idea would be to give our technical support team a call (phone numbers here) so we can get a technician on the case and if required also do a remote login.

  • Data RecData Rec Reckon Staff Posts: 772 ✭✭✭

    Hi @Tracey Sykes

    It would also be a good idea to confirm whether the same problem occurs and affects a different data file (such a brand new test data file that you create)

    In the Roles list, how did you setup the role?

    Example only:


    Reckon Data Recovery Team

    You can request assistance via the case request web form below.

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