HELP! ERROR MESSAGE DISPLAYED FROM 2 DEC 2020 PAYRUN

mel

HI please advise. iI have two payruns from the 2 dec 2020 one has an error next to it whilst the othe submitted fine. both of these amounts are included in the pay summary total.

The app is allowing me to review and update the pay run that has next to it however will it delete the amounts from that payrun as they are already included in the pay summary totals or do i have to wait until the end of financial year.

PLEASE HELP!

Rav

Hi @mel

What is the error message that has been returned for that submission?

Click the 'Review' button and a full message will appear that has been sent from the ATO.

Let me know

Cheers

mel

so can that pay run be deleted?

Rav

Submissions that have been sent to the ATO already cannot be deleted regardless of their status. However something to keep in mind is, the Pay Summary balance that you see in the app is not a 'live' balance that is sitting with the ATO. Instead the Pay Summary shows the balance of ALL submissions sent ie. Success, Pending, Error.

To make amendments to the Pay Summary balance in the app, you can create and send an Update Event in the app. I'll link a step by step guide on this below -

https://help.reckon.com/article/521i391t47-stp-app-updating-totals-with-an-update-event

mel

will look into and let you know thanks rav

mel

Thanks so much rav it worked now the pay summary totals reflect the same as my workbooks 😊

mel

so should that happen again i just do the same process?

Rav

https://community.reckon.com/discussion/comment/20616136#Comment_20616136

Yes that's correct Mel. The crucial aspect to all this is when it comes to EOFY time. At that time, you want to ensure the pay summary balances in your app are correct prior to sending through your EOFY finalisation report. The reason I say that is, when you do send through your EOFY report, it will take the balances in the app at that particular time and overwrite everything prior to that point.