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Reckon Accounts Accounting : Small Business 2019 - Journals and writing off creditors/debtors

JALJAL Member Posts: 1
edited February 18 in Accounts Business Range

I am new to this community. My accountant has given me a journal and creditors/debtors to write off in sub accounts. I have created sub accounts under Receivable and Payable but when I try to save at the end is saying that both receivables and payables need a customer so it won't save the journal. I am also unsure of how to write off creditors/debtors in sub accounts. I am not sure what accounts I need to set up to resolve these issues. Has anyone had similar issues that could assist me as am very frustrated as am not a bookkeeper, I do the books for our family business. Thanks in advance.

Julie

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