Can't Access app

I can't access my app as I no longer have the mobile number used for the two factor authentification. I have previously changed my number in the app however the code jeeps getting sent to my onld number.


  • emmcontractingemmcontracting Member Posts: 1

    Hi Rav

    Can u help me out with this?

  • RavRav Administrator Posts: 10,278 Community Manager

    Hi @emmcontracting

    Can I just confirm, are you using the free STP app or the Reckon Payroll app?

    Either way, if you don't have access to the existing phone number that MFA codes are sent to then we'll need to make some changes on our end to make it available.

    Before doing so, I'll need the following details on a signed business letterhead

    • ABN
    • Email address your app account is registered under
    • Full legal name of the entity
    • Existing phone number associated with MFA
    • Your full name and contact details
    • Signature of the owner/authority of the ABN

    Send that through to me at [email protected], ATTN: Rav and include the link to this discussion. Let me know when you've done that and I'll action this for you.


  • emmcontractingemmcontracting Member Posts: 1

    I Rav, I emailed you the requested information yesterday. Would u please provide an eta

    Regards Erin.

  • RavRav Administrator Posts: 10,278 Community Manager

    Hi Erin,

    I've just checked my inbox again this morning and I don't seem to have an email from you with the above. Can you shoot it through again please?

  • emmcontractingemmcontracting Member Posts: 1

    I have resent the email. Please let me know if u have received it.

    Regards Erin

Sign In or Register to comment.