Unable to do bank export using Edge

roser
roser Member Posts: 6 Novice Member Novice Member
in Personal Plus and Home & Business

I have used Personal Plus for many years. I do my bank exports using Internet Explorer. Now my pc says I must use Edge. Edge does not work for my bank export. Nor does Chrome.

One option suggested was Ctrl-shift-Z I did this and now my categories in Split do not work. but they work on single entry Category.

If I update to Personal Plus 2021 will I still have this Edge problem?

Comments

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,576 Accredited Partner Accredited Partner

    Whick bank are you with, i use Chrome without any issues

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • roser
    roser Member Posts: 6 Novice Member Novice Member

    ASB and Kiwibank. My only option is qif but it turns into html and the I'm lost!

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,576 Accredited Partner Accredited Partner

    Can you call me and walk me thru how you are doing it.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • roser
    roser Member Posts: 6 Novice Member Novice Member

    is this landline or mobile? are you in Australia?

  • roser
    roser Member Posts: 6 Novice Member Novice Member

    I live in New Zealand

  • roser
    roser Member Posts: 6 Novice Member Novice Member

    My split categories have now decided to work but still cannot export.

  • roser
    roser Member Posts: 6 Novice Member Novice Member

    Gerry, you are awesome! Very good at explaining and patient too. Seems to have solved my problems and yes, I do need to update my Reckon Personal Plus.. Many thanks.

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