Error regarding ABN is not active


I am working in the tax agent and trying to submit STP on behalf of client.

However, it was declined by ATO, saying that "we were unable to process your submission because your ABN is not active."

This client's ABN has been cancelled from 1st of Nov 2020 but still needs to submit STP for a month which is Oct before abn cancelled.

I have already connected with ATO with this error but they said I should ask for this with Reckon team.

Could you please suggest some solutions to be completed this submission?



  • RavRav Administrator Posts: 10,230 Community Manager

    Hi @eastwoodaccounting

    STP services can only accept ABN's that have an active/valid status on the Australian Business Register. I'm surprised to hear that the ATO have directed you to us on this one 🙁.

    I've also just spoken to our STP team internally as well and they've recommended that you have another chat with the ATO (perhaps with a senior team member) or potentially even ASIC but its advised to start with the ATO first.

Sign In or Register to comment.