I downloaded the reckon payroll app , as the STP advised me it will no longer work , When i logged in i didn't get a "Migrate " option , can i get some assistance ?
Have you logged in to the Payroll App with the same email address & password that you use to login to the free STP app?
I have , it's not working , I've sent you a video showing what it looks like on my screen in your inbox.
Awesome thank you, that is super helpful. I can see that your account on the Payroll App was created quite some time ago (last year) so am wondering whether you the migration option has dropped off due to that but let me get this checked out by our devs.
I'd recommend not submitting or creating anything in the Payroll App just yet until I come back to you. I'll get this sent off for investigation.
Thanks , Could you send me a message as soon as they get back to you , as i need to get ontop of this before STP retires.
Definitely will @Violeta. Will come back to you as soon as they've got it sorted.
Just wanted to check in, I haven't forgotten about your case. The devs are still working on it, they let me know that there's some work going on in the background for your case so hopefully its sorted soon. I'll let you know as soon as I hear its all done.
Thank you so much for getting back to me , appreciate the updates :)!
I've just flicked you a PM 🙂
Thanks :) i sent you a reply