New Employee causing error in STP reporting of payroll

Syed

Since adding a new employee on my payroll I am experiencing an error everytime I submit my payroll for STP reporting. An error message comes saying that the data is not formatted correctly or missing some information. Once I remove this employee from my pay run I am able to process the pay run and the STP reporting to ATO is processed successfully. I have tried by ringing Reckon Help but the help provided was unable to solve this issue. This is a new employee who joined us last month and every pay run I am having this issue with payroll for this employee only. I wanted to delete this employee's file so that I could start afresh but unable to delete the employee file. I have 25 employees on my payroll but have never had this issue in more than 12 months of reckon use. I have even tried to create an unscheduled pay run with just this one employee in the payrun but the error comes everytime I try to send the STP. I am stuck and not sure how to resolve this issue. Why I am not able to delete this employee record? I have not been able to successfully process even a single pay run with this employee. Any ideas to solve this problem will be highly appreciated.

Jav

Kris_Williams

Do you get any further error message if you click on the ATO message

Acctd4

That error indicates there’s a problem with the format of data in the employee’s record. It could be a punctuation mark, comma, full stop, colon/semi colon etc or an additional/missing line in the address. Review the details you have entered in their record & check for all of these things.

Once you identify & correct it, you’ll need to RE-GENERATE the STP File (as an Update Event - NB: Ensure you select “Update Event” in the RA STP dropdown AND on the Reckon Portal) & submit.

Syed

Thanks for your help. Problem solved. I made the employee record as an inactive employee and created a new employee file by re entering all data carefully. This time when I ran the pay run with the new employee and sent to STP it worked. So, I edited the previous two payruns to include this employee and updated the STP report. All worked this time and ATO record is updated with the new employee payments. There was no pay run generated with the inactive employee record so I think it is not going to be a problem. I still think having the ability to delete an employee file who has not been paid any wages yet and has no record on payrun should be possible. I think the problem may have happened due to some corruption in the file originally saved for this employee. I was not able to find what the problem could be. I looked at things suggested by Shaz above but there was nothing I could find. All good now anyway.

Jav

Acctd4

@Syed Sometimes it can be hard to spot a rogue character or error in the data entry but it sounds like that was the case.

If there is nothing against the inactive employee, you can delete the record!

It sounds like you may still have the inactive employee in time (sheet) entries. If that’s the case, edit them by changing these to the new employee record & then it will allow the deletion.

(When you try to delete the record, the system will tell you that it can’t be deleted if it’s been used in anything)