Customer refunded for Overpayment

Mockingbird
Mockingbird Member Posts: 2

Hi Community,

I've had a customer pay an invoice twice and would like a refund.

I have paid her the money, but unsure how to record this in reckon? Do I create a journal? And if so, I'm thinking I Debit Accounts Receivable, but unsure what I Credit?

I hope this makes sense.

TIA

Robyn

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 3,199 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Credit bank. Or just draw a cheque to and put that to accounts receivable

  • Mockingbird
    Mockingbird Member Posts: 2

    Great thanks Kris. That is what I originally did, but then I now have the amount sitting as a BALANCE DISCREPANCY on mu bank reconciliations, so thought I must have done that incorrectly. I'm now thinking I should have matched that to the refund I gave to the customer (although I thought I had)?

  • Kris_Williams
    Kris_Williams Member Posts: 3,199 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited June 2021

    Had you already entered it in as a payment? Might be duplicated, do a find for the amount? If it’s in twice what is the original reconciled transaction?