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Problem with migration

SystemSystem Member Posts: 29 Community Manager
This discussion was created from comments split from: ABN already registered - Migrate to Payroll App.

Comments

  • PhillBSTPPhillBSTP Member Posts: 3

    I am having a problem with migration and keep getting - number already registered message.

    My ABN is 82 057 961 752

    I have tried reinstalling app and logging in on PC.

    Any help would be appreciated

  • RavRav Administrator Posts: 10,597 Community Manager

    Hi @PhillBSTP

    Can you please give it another go now. It should go through ok but let me know if you have any trouble.

  • PhillBSTPPhillBSTP Member Posts: 3

    Hi Rav

    Thanks for your reply

    App migrates but displays

    "Fails to create Gov connect subscription" when hit next button

  • RavRav Administrator Posts: 10,597 Community Manager

    Thanks for trying @PhillBSTP and sorry to hear it didn't work.

    I've made another small change on my end but this time can you please do the following -

    Instead of going on the Payroll App on your phone, head over to this page instead (strongly recommended on a PC) - https://payroll.reckon.com/login

    Sign in with your STP app login credentials ie. email address & password. It will follow the same flow as the app where it will ask you to migrate so just follow the prompts as you normally would.

    If the migration goes through successfully here you'll be able to login to the Payroll App on your phone after and access the account & data.


    Either way, let me know how you go.

  • PhillBSTPPhillBSTP Member Posts: 3

    Thanks Rav

    Migration Successful.

    One question, if you can help, how do I manage salary sacrifice to super?

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