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App frozen at migration

SystemSystem Member Posts: 29 Community Manager
This discussion was created from comments split from: Payroll App - Free Basic plan AVAILABLE NOW!.

Comments

  • gec1960gec1960 Member Posts: 3

    Downloaded the app and when got to page asking to transfer data from stp to payroll the page is frozen and won’t let me do anything. I’ve deleted app and reinstall and same thing happens

    Gavin

  • RavRav Administrator Posts: 10,597 Community Manager

    Hi @gec1960

    When you get to the migration screen does it allow you say 'Yes' to migrating your data? ie. does it freeze up AFTER pressing the YES button or does it not give you the option to do so?

  • gec1960gec1960 Member Posts: 3

    The page is frozen so I can’t even scroll down to press yes

  • RavRav Administrator Posts: 10,597 Community Manager

    Are you using an iPhone? And if so, do you have display assist settings switched on? eg. Zoom/Magnification etc?

    If you are, please switch it off and retry.

  • gec1960gec1960 Member Posts: 3

    Thanks. That fixed it.

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