Hello, I’m using the Payroll Basic app to complete pay runs to send to the ATO. For some reason a pay run has been sent three times for the same employee for the same pay date. How do I delete the extra 2 pay runs please….
Assuming all the 3 payruns for the employee are showing Success status, first check through the ATO Business portal whether these transactions are showing in the STP Reporting page.
If all the 3 runs are showing then you will have to create Adjustment payruns for the employee in the APP to compensate for the 2 extra runs. (see examples on the help page)
However, if some payruns are showing error or pending status then you will have to resolve this first.