STP upload issue

BillAscribe
BillAscribe Member Posts: 3 ✭
edited June 2021 in Payroll Premier

Using Payroll Premier 20/21. Everything has gone well for 11 month, now getting an ATO error message

around 'ElectronicMailAddressT'

ATOErrorMessage.pdf

There has been no new staff, one staff and no data changes since earlier pay processing. I checked the email address, re-entered the email address but no luck. Anyone have a solution?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,072 Community Manager Community Manager

    Hi @BillAscribe

    Can you please also check the company information details section in Payroll Premier. Ensure that there is an email address listed and it doesn't have any invalid characters or spaces before or after the email address.

    Also check if there are no spaces before or after the email address for the employee as well.

    Reckon Logo - Signature.png
  • BillAscribe
    BillAscribe Member Posts: 3 ✭

    Thanks Rav. Maybe that is the issue because I can't see a field for company email address only for phone & fax.

  • Benfaz
    Benfaz Member Posts: 4 ✭

    The email address field is under preferences / Files. Hope this helps!

  • BillAscribe
    BillAscribe Member Posts: 3 ✭

    Whoopy-doo! It went throo! Thank you Benfaz.

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