ATO Rejecting

kingis
kingis Member Posts: 2 ✭
in Reckon Payroll App & Web

Hi I have a new client and when looking at the STP in the app a number of the pays have rejected by the ATO.

The last two have been successful. When it reports to the ATO does it take across the year to date totals or does he need to go back and resubmit them all?

Thankyou

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,091 Community Manager Community Manager

    Hi @kingis

    When it reports to the ATO does it take across the year to date totals or does he need to go back and resubmit them all?

    Just to answer that one first, Single Touch Payroll is reported on a Year to Date basis only.

    What are the reasons for the rejection of the submissions? If you go into one of the submissions it should contain a response message that the ATO have sent back for it.

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  • kingis
    kingis Member Posts: 2 ✭

    All it says is 'something went wrong, we cant complete your request. Reload the page or log out if the issue persists. Options are reload or logout. Have done both. But the latest have now accepted. So was just wanting to know if we had to go back and resend them all or just leave it as the last ones have worked.

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