ABN registered

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Hi, I'm trying to help a client migrate from STP app to Payroll app and it takes us to the screen "This ABN & branch number is already registered". They haven't used the STP app yet, we set it up ready to start from 1 July 2021, so happy to start again but it also won't let us set up a new business. The ABN is 40 168 382 394 if you are able to help.
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