ReckonGovConnect - Error - Email not present in Adviser Field

Suzanne Bacic

I have been successfully uploading and lodging STP files through ReckonGovConnect to date - past 2 years.

In my last 2 submissions of STP files using ReckonGovConnect STP I have errors. The error relates to a missing email address in my Company and Adviser Info.

How can I fix this - and why is it suddenly occurring. No new employees and I haven't done anything to the files/company info. Nothing has changed.

I used Payroll Premier 2020-21 for my last lodgement - on 2nd July - error. And for this fortnights lodgment I used the 2021-22 Payroll Premier Version - same error.

Help please.

Sue😪

Rav

Hi Sue,

What is the exact error message that is coming up in the failed submissions?

Rav

If the message is something that looks like this -

• The value specified for an item does not match the item type (value = "", item type = String, uniqueID = http://www.sbr.gov.au/ato/payevnt:ElectronicMailAddressT) Hint: The actual length is less than the MinLength value.

Then check out the info in this related conversation here -

https://community.reckon.com/discussion/comment/20619438#Comment_20619438

Suzanne Bacic

Thank-you.

That's the message and knew it had to be some change - have now added the email address. The requirement from the ATO may be part of the STP2 reporting requirements. Will rerun and upload my files again.