HELP debt not importing into Reckon Elite

Cheryl LattiCheryl Latti Member Posts: 1

I seem to remember that the HELP debt would import under the old Prefill import process.

However, it doesn't seem to be even an option under the new prefilling process.

Is there a work around? Is this a Reckon problem or is it an ATO problem?

This can be a problem where the taxable income is very large for one-off reasons and the HELP debt has not imported into the tax return.

Comments

  • Michael LeeMichael Lee Reckon Staff Posts: 41 ✭✭

    I've checked with Elite Development, who says that the HELP debt should import.

    If this is not happening for you please lodge a Support Request by emailing [email protected] In your email please include a copy of the SBR logs from the prefill function and a copy of the return.

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