TPAR Lodgement Errors Accounts Hosted

Nick
Nick Member Posts: 16

Hi

Trying to lodge the TPAR 20-21. It is creating the file when we try to lodge with the ATO we receive the following message:

The file contains non-ASCII characters. To lodge a file electronically you must first create a file that is generated from your software in a format and version supported by our systems. Scanned images or forms, screen prints, spreadsheets and word processing files (e.g. .pdf, .doc, .xls, .jpg, .tiff) cannot be lodged via the file transfer function on our online services.

Does anybody know how can we correct those errors on Accounts Hosted so we can lodge?.

The older Desktop version we ran wouldn't export if there were file errors. So once all corrected we were able to lodge.

Any help would be greatly appreciated

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,734 Community Manager Community Manager

    Hi Nick,

    Check out this help guide for info on this specific error message -


    See how you get on after following the steps in there and let me know if you have any further trouble.

  • Nick
    Nick Member Posts: 16

    Thanks Rav

    Regretfully it didn't work

    im guessing there may be issues with some of the supplier set up as well

    is there anyway that Hosted can allow us to correct these before we lodge....we are ony getting the errors after we lodge...thansk again

  • Kris_Williams
    Kris_Williams Member Posts: 2,749 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Have you tried pulling up a supplier list report and only select the subcontractors- then customise to show all relevant details, ABN, LEGAL NAME ADDRESS etc and check for anomalies.

  • Nick
    Nick Member Posts: 16

    Thanks Kris

    it will have to be a manual check of the records...would have been quicker to complete the manual forms, lol

    any way id still be curious to understand why the Desktop version is able to flag records incomplete prior to lodgement and Accounts Hosted cant.

    i appreciate your response

  • Kris_Williams
    Kris_Williams Member Posts: 2,749 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    It’s a pain I can understand, as I’m not having any trouble using Hosted fortunately

  • Nick
    Nick Member Posts: 16

    i guess im paying the price for sloppy data entry in the first instance...thanks again

  • Kris_Williams
    Kris_Williams Member Posts: 2,749 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Have you spoken to support? So you are using Hosted I see, I thought it was the desktop version. Have you done a data rebuild?

  • Nick
    Nick Member Posts: 16

    I wanted to try the Community first just to see if i was missing something but i will

    i had no trouble on the Desktop version as it wouldn't let you lodge unless the files was correct

    ..i migrated to Hosted about 6 month ago..and this is my first TPAR.

    Im not toofamiliar with Hosted..what is a data rebuild? what does it do?

  • Kris_Williams
    Kris_Williams Member Posts: 2,749 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited August 2021

    It tidies up any errors in your file. If you go to file - utilities - you will see Rebuild data. I suggest you make sure you have a backup saved to your external drive, do a rebuild - it will backup first then rebuild, and do this 3 times as I’ve heard that doing it 3 times is optimal. Maybe after the first rebuild you could check TPAR again. I actually did mine yesterday and when I said export it showed me one by one which suppliers needed amending.