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Interest and dividends not prefilling

Michelle
Michelle Member Posts: 9

Interest and dividends are not prefilling into my 2021 returns is there a fix for this?

Comments

  • Michael Lee
    Michael Lee Alumni Posts: 54 Reckon Staff

    Hi Michelle,

    Are you using the Download Prefill button to prefill the returns? The button is a picture of a blue cloud with a downward-facing arrow. If so and you are still getting no prefill, please log a support case by emailing [email protected]

  • Michelle
    Michelle Member Posts: 9

    Hi Michael,

    No - I'm using Batch Data then ATO Prefill then selecting the file I downloaded from the portal - is there another way?

    Thanks Michelle

  • Michael Lee
    Michael Lee Alumni Posts: 54 Reckon Staff

    Hi Michelle,

    Yes, there is another way. On the toolbar is a blue cloud with a downward-facing arrow. This button calls the Download Prefill function, which is the new way to prefill your returns.

    If you have any further difficulties please log a support case by calling 1300 277 787 Option 2.

  • Michelle
    Michelle Member Posts: 9

    OK thanks, glad I asked.