Hi Everyone I need help

Hi, I downloaded and login for the STP payroll App however I can't login

was say something went wrong all the time now

What can I do now?

pontip

Comments

  • RavRav Administrator Posts: 11,638 Community Manager

    Hi @portip

    Did you download the STP app OR the Payroll App?

    I'm going to assume its the latter and if so, can you let me know the ABN that you've registered to that account.

    Cheers

  • portipportip Member Posts: 9

    HI

    I was download payroll app

  • portipportip Member Posts: 9

    HI Rav

    Do you need ABN number?

  • RavRav Administrator Posts: 11,638 Community Manager

    Hi @portip

    Yes please can I grab your ABN.

    Also, were you trying to do a migration from the old STP app when this message appeared?

  • portipportip Member Posts: 9

    Hi Rav

    I am so sorry I just saw it!

    My ABN 95634721047

    Thanks

    portip

  • RavRav Administrator Posts: 11,638 Community Manager

    Thanks for that. I've just had a look and I can see what the problem is. I'll need to get some help from my dev team to carry out the fix for it so I've just sent over the details to them. I'll let you know as soon as I hear back from the team.

    Cheers

  • portipportip Member Posts: 9

    Hi Rev

    Thank you so much

    portip

  • RavRav Administrator Posts: 11,638 Community Manager

    Hi @portip

    My devs have just got back to me and this should now be solved.

    Can you please try the migration again now and it should look a little different. You will likely encounter the 'Something went wrong' error screen one more time and if you do, press the logout option on-screen and close the app down in full ie. swipe it away from all other running apps on your phone.

    Reopen and login and it should be fine but let me know how you get on.

  • Louise TriplettLouise Triplett Member Posts: 11

    Hi, the same has happened to me. I downloaded the Payroll App but it did not migrate - came up with something went wrong , please wait. This just kept happening

  • RavRav Administrator Posts: 11,638 Community Manager
    edited September 15

    Hi @Louise Triplett

    I've flicked a reply on the discussion post you created in relation to this here.

    Cheers

Sign In or Register to comment.