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Intermittent Reckon Community platform issues (5 November)

RavRav Administrator Posts: 11,653 Community Manager
edited November 5 in About Reckon Community

Hi everyone

It looks like we're experiencing some platform issues affecting access/navigation on the Reckon Community at the moment.

You may be experiencing slow loading times or inability to load some pages.

We're currently looking into this and have also raised this with our platform provider.


I'll provide further updates here as soon as they're available.


Please note: This issue is only affecting the Reckon Community site.

Your Reckon software services eg. Reckon One, Payroll App, Reckon Accounts Hosted etc are unaffected and fully available.

Comments

  • RavRav Administrator Posts: 11,653 Community Manager

    The issues look to be stabilising and access & navigation returning to normal. Monitoring is continuing at this stage.

  • RavRav Administrator Posts: 11,653 Community Manager

    Still seeing some slowness at loading and rendering pages and accessing functions.

  • RavRav Administrator Posts: 11,653 Community Manager

    Looks like we're back to normal now, we're still monitoring performance but if you run into any trouble access any pages or functions please let me know.

    Apologies for any inconvenience caused.

    Thanks all

This discussion has been closed.