With the sale of the Accountant's Group to Access Group, Reckon Elite will transition over to Access Group from August 1.

For support with your Elite software, please contact the support team as usual on 1300 277 787 or visit https://myaps.reckon.com/

The Reckon Elite category on the Reckon Community will be archived on Monday 1 August 2022.

is there a contact or complain line

jjarvis
jjarvis Member Posts: 2

have tried sending emails for months and no response

tried calling support line and just been transferred back and forth

any other approaches to get help?

Comments

  • Rav
    Rav Administrator Posts: 12,592 Community Manager Community Manager

    Really sorry to hear that @jjarvis

    If you can send me the case number for your email to the Elite team I'll get this followed up for you.

  • jjarvis
    jjarvis Member Posts: 2

     Case Number: CAS-47908-B6T3Q5 APS:00015703279

    thanks Rav @Rav

    this is to do with the instant writeoff of assets and we end up giving up as it has not been fixed over a year and we had to submit our financials

    there is another issue with exporting excel files too which i believe has not been fixed either

    also we are looking for any other asset software that you have other than elite as it appears the current one does not work well for us

  • Rav
    Rav Administrator Posts: 12,592 Community Manager Community Manager

    Thanks for getting back to me. Let me check in with the Elite team about this using the case number you've given me and see what's going on.

  • Rav
    Rav Administrator Posts: 12,592 Community Manager Community Manager

    Hi @jjarvis

    Geoff from our Elite team will be in touch with you to have a chat and try resolve this for you.