IMPORTANT INFORMATION FOR OUR RECKON USERS REGARDING SINGLE TOUCH PAYROLL PHASE 2

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is there a contact or complain line

jjarvisjjarvis Member Posts: 2

have tried sending emails for months and no response

tried calling support line and just been transferred back and forth

any other approaches to get help?

Comments

  • RavRav Administrator Posts: 11,653 Community Manager

    Really sorry to hear that @jjarvis

    If you can send me the case number for your email to the Elite team I'll get this followed up for you.

  • jjarvisjjarvis Member Posts: 2

     Case Number: CAS-47908-B6T3Q5 APS:00015703279

    thanks Rav @Rav

    this is to do with the instant writeoff of assets and we end up giving up as it has not been fixed over a year and we had to submit our financials

    there is another issue with exporting excel files too which i believe has not been fixed either

    also we are looking for any other asset software that you have other than elite as it appears the current one does not work well for us

  • RavRav Administrator Posts: 11,653 Community Manager

    Thanks for getting back to me. Let me check in with the Elite team about this using the case number you've given me and see what's going on.

  • RavRav Administrator Posts: 11,653 Community Manager

    Hi @jjarvis

    Geoff from our Elite team will be in touch with you to have a chat and try resolve this for you.

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