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Is it OK to delete STPs accepted by ATO but showing as unlodged in Elite Online?

SteveChenBBC
SteveChenBBC Member Posts: 2
edited January 19 in Reckon Elite

Hi,

My question is quite similar to a recent thread "Returns accepted by ATO but showing as unlodged in Elite" in the forum.

I followed the instruction, went to View Jobs then click on the ATO tab and highlight the STPs I want to put the date then manually put the Response date in the Lodgment status.

Then when I lodged a FY21 tax return for another client, the above STPs (for 2 different clients) still queue up in the lodge list like in the screenshot below:


How to get rid of these two STPs in the list permanently? Can I simply go these 2 clients and delete 2 STPs since the ATO has already received them?

Thank you 😊



Comments

  • Michael Lee
    Michael Lee Alumni Posts: 54 Reckon Staff

    As long as the manual date has been entered, it should no longer appear available to lodge.

    If you find this is not the case, please log a Support Case for further investigation. You can email [email protected] or phone 1300 277 787.

  • SteveChenBBC
    SteveChenBBC Member Posts: 2

    Hi Michael,

    Thank you for your reply and advice.

    Unfortunately, it does still appear available for lodgment. I will contact Reckon Support later.

    Cheers.