updating file from USB Backup

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1578712
1578712 Member Posts: 11 ✭
in Accounts Hosted

HI, I have a client that works on Reckon Enterprise on their laptop. I have a backup from Reckon Enterprise and I am trying to upload it to their Hosted file.

I have done this before but it won't work this time. I have opened the clients file in hosted, but when I try to upload it into Hosted, it starts to to upload and then says "upload failed".

What am I doing wrong.

Thanks

DJS

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
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    Hi DJS

    Are you using Internet Explorer by any chance?

    We've got a guide which I'll link below that has some info on how to solve that error message if you're using that specific browser -

    https://help.reckon.com/article/2tvpuq90d4-kba-5727-upload-failed-error-in-internet-explorer


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  • 1578712
    1578712 Member Posts: 11 ✭
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    Thanks heaps, I'll give this a go. Ill let you know how it goes.

    Cheers

    DJS

  • 1578712
    1578712 Member Posts: 11 ✭
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    HI, Unfortunately this didn't work. I use Google Chrome.

    Cheers

    DJS

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
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    Hi @1578712

    I have opened the clients file in hosted, but when I try to upload it into Hosted, it starts to to upload and then says "upload failed".

    Sorry can I just clarify this part above from your opening post. You've mentioned you've opened the file in Hosted but then are trying to upload it. Are you able to clarify what you meant by "the file opened in Hosted"?

    What type of backup file are you attempting to upload to Hosted? A .qbb or .qbm?


    Can you please try clearing your browser cache and cookies and then retry the upload.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
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    Sorry one other thing, are you attempting to upload the file to Hosted directly from the USB? If so, then I'd highly recommend that you copy the file to a local destination on your PC first eg. Desktop, My Documents etc and then upload.

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  • 1578712
    1578712 Member Posts: 11 ✭
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    I have cleared the browser cache and cookies. Still couldn't get it to upload.

    I already have an older file I have uploaded this way back in 2021.

    I am trying to upload the last backup file from their computer from 1/5/22.

    The file is a .qbb

    Any other ideas how to do it?

    thanks

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
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    I think it might be worth having a chat with our technical support team at this stage so we can get a technician to take a look through this and if required perform a remote session to your PC.

    If you can give the team a call on 1300 799 150 (AU) or 0800 933 666 (NZ) our tech team can take a look.

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  • 1578712
    1578712 Member Posts: 11 ✭
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    thank you so much.

    I will ring them shortly.

    Cheers

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