EDIT - FIXED Enterprise 2022 lost customer accounts after upgrade.

Rod Nugent
Rod Nugent Member Posts: 22
edited May 2022 in Reckon Accounts (Desktop)

My fault - I converted an older file - DUH.

I just updated my system to 2022 and when posting some invoices to it from my integration I got a few failures. These pointed to an incorrect or missing customer account.

On investigation, one Account that was erroring was in Reckon but the ID was reporting as not found, with the other 4 the accounts are gone from the Reckon file.

This is pretty serious.