Data Validation Error

System
System Member Posts: 228 Moderator Moderator

Comments

  • Bill Pidding
    Bill Pidding Member Posts: 9

    When I tried today to send the data to the ATO I get the message "A data validation error has occurred, please check all employee data". I am not sure what I should be checking for?


    Can you please advise.


    Many thanks


    William S Pidding 14/12/2022

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager

    Hi @Bill Pidding

    Do you encounter this error message immediately after uploading your STP file to GovConnect OR is it upon submission? ie. sending it to the ATO?

    Are you able to provide a screenshot of the error message that appears and attach it here?

    Just to confirm, are you using Reckon Accounts Desktop or some other Reckon software?


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  • Bill Pidding
    Bill Pidding Member Posts: 9

    Hu Rav,

    I am using Reckon One.

    I get the error message when I try the last step to send it to the ATO.

    Sorry, it is difficult to do a screenshot as the message disappears only after about 5 seconds. It appears at the top of the page in red.


    Thanks

    Bill Pidding

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager

    Thanks for getting back to me Bill.

    Can I just ask, are there any new employees included in this particular pay run that you're attempting to submit?

    Is there a chance they may have invalid or missing data in their profile information?


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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager

    Hi again @Bill Pidding

    Can I just confirm, if you retry sending through the submission again from Reckon One and then submitting again in GovConnect, does the error message keep appearing?


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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager

    Disregard the above @Bill Pidding

    My dev team is currently investigating this as we speak. I'll keep you posted on progress.


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  • Bill Pidding
    Bill Pidding Member Posts: 9

    Many thanks,

    BTW, there are no new employees in this week's pay run.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager

    Hi @Bill Pidding, me again.

    My dev team have been working on rectifying this and they've let me know it should now be sorted.

    What you'll need to do is go back into Reckon One and send the STP submission over to GovConnect again then submit it.

    When you've got a chance can you give that a go and let me know if you still run into any trouble or if it works as normal.

    Cheers


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  • Bill Pidding
    Bill Pidding Member Posts: 9

    Hi Rav,

    I did what you suggested and it submitted successfully.

    Thanks for your help.

    Regards

    Bill

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager

    Excellent, thanks for letting me know and for your patience while we sorted this out.

    Cheers


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