Receive Payment Error

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Katrina Crute
Katrina Crute Member Posts: 23

I don't quite know how to explain the error, there is a total due on the invoice, we recieved a part payment (balance is eftpos receipts), when you apply the payment, the total is being applied changes. I have removed all payments associated with this invoice, to start from scratch, but this keeps happening, I don't want to delete the invoice and start again, but it is looking like that is my only option… any assistance greatly appreciated.

Answers

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,408 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Hi Katrina

    That's very odd 😬

    Can you overtype the amount in the Payment column ?

    Check your Preferences (under the Edit dropdown menu) & - if ticked - try unticking these:

    Are there any payment lines of the invoice itself ?

    Is this happening on any other Receive Payment entries or is it only for this Customer ? If it's just this one, the Customer data may have become corrupted.

    Are you Verifying your file regularly ? Do this (under the File dropdown menu > Utilities > Verify Data) then run the Rebuild (under the File dropdown menu > Utilities > Rebuild Data) 3 times. (For some reason, THREE rebuilds fixes a lot of glitches)

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Katrina Crute
    Katrina Crute Member Posts: 23
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    Hi Shaz,

    I know.. super weird. Only happening on this invoice none before or after for this customer. Only the auto apply payments box was ticked so unticked and still nothing. Interestingly, when you apply the eftpos payments it alters the first payment amount applied. Rebuild x 3, still not working. I am at a loss to find this report though… how do I find this on Accounts Hosted.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,408 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Hi Katrina

    It's not actually a report within the program, it's a detailed text file (or “log”) that should help identify which one of your Lists the duplicate is in.

    Have you got the desktop version of this program installed - Reckon Accounts Enterprise ? (Hosted users are entitled to download a complimentary copy to their computer) I'd recommend downloading your company file locally & opening it in there, then running the above (Verify … & Rebuild …) to view the log, as it contains a lot more detail locally, than when viewed within Hosted.

    If you follow the path shown on this popup message, you can locate & open it there.

    Once you fix this (eg by deleting or merging this particular duplicate name) that should hopefully resolve the issue 😊

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)