Unable to create a pay run!

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iangc
iangc Member Posts: 20
edited January 3 in Reckon Payroll 🚀

Hi Rav & team, is there an issue with Payroll this morning as I'm unable to create a pay run?

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,566 Community Manager Community Manager
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    Hi there @iangc

    We're just looking into that now, unfortunately there does seem to be an issue emerging at the moment which is affecting the ability access employee data. This will also impact pay runs.

    The devs are already on the case and there's some work happening as we speak on addressing it so I don't expect it to be impacted for long.

    Apologies for the hassle though, I'll keep posted.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,566 Community Manager Community Manager
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    Hi again @iangc

    This should now be resolved. Can you please close the app in full ie. swipe it away from any other apps currently running on your phone. Reopen it after that and create your pay run.

    Let me know how you get on.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Iri Wijaya
    Iri Wijaya Member Posts: 25
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    Hi Rav,


    just jumping into this as well because I think it is related. I could generate a pay run, and I was able to post it as well. However, when I went to bank payment to create the ABA file, there was no payment to be selected there!

    This is the first time it happens like this. Could you please assist?


    regards,

    Iri

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,566 Community Manager Community Manager
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    Hi @Iri Wijaya

    Are you using the Reckon Payroll App that this post is related to or a different Reckon software? The only reason I ask is, you've mentioned ABA file whereas the Payroll App doesn't have that functionality.

    If its related to a different software, can you please create a new post by clicking HERE and select which software you're using. Also, if you have screenshots etc of what's occurring when you attempt to create the ABA file that would be great.

    Cheers

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Iri Wijaya
    Iri Wijaya Member Posts: 25
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    Thanks Rav. Sorry I didn't check the heading properly as I was a bit in panic mode to pay people wages today. I am using Reckon One, and I have created a new post as requested.