EOY STP discrepancy

Kali

Hi Rav,

I have an employee with an amount showing in the RESC column when i am lodging the EOY STP finalisation. I have gone back and checked her super set up and confirmed she is set up with normal SGC employer contributions.

I have traced back when this changed from SGC column to RESC and the change coincided with when we updated her superannuation member number in her profile (1/6/2023). I have removed the affected pays and reentered to see if this would fix the error; however, it doesn't. I then removed her superannuation fund settings and reentered but that too didn't work. Can you please check with the technical team if they have come across this before and how to resolve? Obviously under time pressure with EOFY.

Kali

Furthermore:

1. I have now found another company file which the exact same thing has occurred
2. In the first file, I completely deleted the employee, set her employee file up again, and reprocessed every pay (she only started back in April) and the exact same thing happened?

Rav

Hi Kali

I've been speaking with the tech team in regard to your case this morning. In all honesty, we're not sure why this would be occurring as yet but an idea that came up was to check whether Super Preferences ➡ Super Defaults ➡ Monthly Super Threshold on Casual Employees is ticked, if so untick it.

Once that is done run a rebuild of the file with everything except change Super %.

I believe you might have called in as well so you might have already been given the above suggestion but would be keen to hear how you go.

Kali

Hi Rav,

I did call; however, no suggestion was given so thank you.

'Monthly Super Threshold on Casual Employees' was ticked so I un-ticked it and rebuilt the file as suggested; however, unfortunately didn't fix the issue.

Whilst i await another suggestion. Can you please explain what the 'Monthly Super Threshold on Casual Employees' box is? As the other two (Permanent & Part-Time) boxes are also ticked?

Rav

Hi Kali

I've asked our support team to reach out to you to obtain a copy of your file along with details of the affected employee in the file. I can't make any guarantees but I'll see if I can get this looked into a bit further just so we can try to understand where its coming from.

In regard to the employee info, the dev would specifically like to know;

• Which employee is affected
• How much RESC is showing
• Where specifically its showing that amount

Kali

Thanks Rav - they have been in touch and i have sent them all the necessary information back.

Can you please explain what the super threshold tick boxes do? I want to ensure if the other ones (part-time/permanent) should be ticked or not too.

Rav

I'm not overly familiar with Payroll Premier so can't really provide any concrete advice but from my conversation with the support guys these options enable/disable monthly threshold checks on those employees for super calculations. From a troubleshooting perspective, unticking these selections can sometimes bypass issues where the 'Pay super if monthly gross reaches $x' is stuck for whatever reason.

Also, thanks for sending through the details. I've called in a favour with a colleague in the dev team and asked him to take a look to hopefully provide some further insight.

vittoria

I had the same issue with 2 employees -went thru and located the month it happened. Not sure why it happened but just satisfied myself that the numbers were correctly recorded in the report for the month submitted to superfunds. I suspect it has something to do with threshold at which super becomes payable.

I look forward to the technical answer and how we can stop this from randomly popping up.

Kali

Hi Vittoria,

Thanks for the letting me know. That makes me feel better it wasn't user error!

Did you manually adjust the EOY STP finalisation file in notepad before submitting? I did think that could be away around it?

vittoria

no I don't intend to change the ato report unless reckon can tell me how. Note pad could work?

I wanted to be sure we weren't over or under stating super

Kali

Yes, but if we don't fix it in the STP report it will report super incorrectly to the ATO?

Rav

@Kali

We're not having a great deal of luck in trying to understand how this has come about ☹

I know you've mentioned that you've previously removed the affected pays from the point you traced back when this first occurred. Did you delete those pays altogether and recreate them?

I've just got off a call with one of our devs and their suggestion is to remove the super item from all of the pay runs from the latest pay to when this issue first started (or even a little further back) individually and save the pay run. Then generate a Payment Summary report to compare if the RESC amount has been removed.

They mentioned that ideally it would be good to do this one pay run at a time then run the report to check. If RESC is still showing, move to the next previous pay run ➡ Generate the report to check.

I know that sounds like a bit of nightmare and I apologise for that.

Keen to hear how you go.

Also, is there anything different about this particular employee in comparison to the others who are showing RESC correctly? Initially it was considered that perhaps due to the employee being under 18 and not hitting the (now former) $450 threshold was resulting in any super being paid being attributed to RESC but I'm not sure that is relevant.

Kali

Hi Rav,

Yes, deleted the entire employee profile and ALL of her pays. The re-entered both and re-created the STP file again and same issue.

The same issue is happening in two separate files. There is nothing different with these two employees than all other others that have the SGC calculated correctly other than they are both under 18.

When they suggest to remove the super - do they mean only delete the super but leave the rest of their pay entered as is and then go back and re-enter all the superannuation that was deleted?

Kali

Done as suggested and once i get to a certain week - it starts adding it to the RESC column again!

Kali

Hi Rav,

This is continuing to happen in the new 23/24 software.

This is going to become harder and harder to unpick.

Can you please provide an update? It has something definitely to do with employees who are under 18.

Cheers,

Rav

Hi Kali

I don't have anything further to add at this stage however after you tried the suggestion from my previous reply above, you've mentioned that it starts adding RESC again after a certain week. What is that certain week?

I've asked the product team to take another look at this again as they had to divert their focus away to the fix & testing on the tax calculation issue. I'll keep you posted if I hear any news on this.

Kali

Hi Rav,

In one of the files, the affected employee commenced January 2023; super allocated correctly up until March 2023.

The employee only worked two weeks in April and both weeks were allocated to RESC. Then from May2023 the system corrected itself again.

Both weeks in April 2023 were processed as 'statutory super' the same as all other weeks.

The employee is a casual employee 18 years old (DOB 25/11/2005).

Kali

To get around the issue so I can proceed with EOY, I manually adjusted the SGC of the two weeks in April to zero and added the total amount that was showing as RESC to last months SGC amount.

It fixed the issue to allow me to lodge the correct figures but as the glitch is still in the 23/24 software this is clearly not ideal.. I'll wait to hear a solution.

vittoria

Yes still a glitch in 23/24 software. definitely relates to young employees not working many hours.

Do you have an Update @Rav

Rav

Hi all,

I was just speaking with some of the dev team about this again and they let me know some observations. Its not overly wonderful news but there is a silver lining on the horizon.

In regard to what is actually happening, from what I understand this behaviour is specific to employees under 18 who earn less than $450 in a month. Payroll Premier is assigning any super paid to them as RESC.

There is a potential workaround however its not exactly ideal so I'll outline it below but will defer to your better judgement and/or suggestions on whether its workable or otherwise.

When processing the pay for an employee under 18 earning less than $450 per month;

• Create their pay as normal ➡ Super will get assigned to RESC
• Edit the pay run and remove the balance of super from it.
• Add the balance of that super guarantee amount you removed from the pay run to the Insert Year to Date section.
• Super should now show in the correct place in both Payroll Premier and the STP submission.

In better news though, when Payroll Premier is upgraded very soon, there will be specific ways to handle super for employees who are under 18 working more/less than 30 hours per week so this won't be an issue moving forward.

As I mentioned, I'm not exactly adept with Payroll Premier so would be keen to hear your thoughts on this.