Known issues & fixes - Reckon Payroll upgrade ⚠️

Rav Administrator, Reckon Staff Posts: 15,094 Community Manager Community Manager

Hi everyone

We're really excited to deliver the Reckon Payroll upgrade to our Reckon One and Payroll Premier (desktop) customers. Overall, the upgrade has been going really well with a huge number of users successfully making the move to Reckon Payroll 🎉

Our teams have worked very hard to make the switch as seamless and easy as possible however we have seen a few reports of issues and various error messages from users. The purpose of this post is to collate all of the current known issues, outline any current workarounds and fixes that our team is working on.

📌 YTD Summary doesn't show the balance of some items

The YTD Summary in an employee's profile currently doesn't show disaggregated earnings components on-screen.

For example, now that overtime earnings have been separated from gross earnings under STP Phase 2, if you use these in a pay run, the balances for those items will not visually appear in the YTD Summary.

Rest assured, these pay items are being captured and recorded correctly which you can verify in the Payroll Detail Report. Our dev team are investigating improvements to the YTD Summary screen for it to visually show these disaggregated items.

📌 Overtime rate being calculated twice

  • Overtime pay item has been added to an employees pay tab AND
  • The pay run has been created using the pay item option Add pay items manually

The Overtime rate is being calculated twice.

For example, if I add the Double Time pay item to an employee's Pay Setup with a value of $100, then I create a pay run using the Add pay items manually option, I expect to see $100 as the rate in the pay run drawer with a multiplier of 2 when adding the item.

However the rate in the payrun is presenting as $200 with a multiplier of 2 when the item is added using the Add pay items manually option.

Effectively the rate is being doubled again in the pay run.

This will also occur if you select the Copy the last pay run option when creating a pay run if you are copying a pay run where this has already occurred.

Our dev team is currently working on this and we're aiming for a fix in the next couple of weeks.

In the interim, you can either override the rate in the pay item drawer OR when creating the pay run, select the Use default Pay Items option which is the recommended selection when the Pay Setup is used.

📌 Why are leave balances appearing in the Leave Balances report in Reckon Payroll for casual employees who don't have Annual or Personal Leave?

This is currently under investigation.

A current workaround to update the leave report for the affected employees is -

  • Add the relevant leave items to the employee's profile
  • Edit the leave items and set the current leave balance to zero
  • When you generate the report the next day after the change those employees will be removed from the report.

Note: the affected employees will still appear if you generate the Leave Balances report for a time period prior to when the balance was updated

📌 Something went wrong error when trying to complete STP Phase 2 Checklist

We've seen some instances of a 'Something went wrong' error message appearing when trying to complete the STP Phase 2 Checklist.

This could be related to missing expense accounts associated with your pay items. Head over to Settings ➡️ Pay Items and check all your pay items have an account associated with them including any that are inactive.

If you're still having trouble with the STP Phase 2 Checklist after doing the above please reach out to us and we'll happy to assist.

We'll keep this post updated with any further known issues that come to hand and/or any updates to timeframes on resolution. If you're experiencing an issue that hasn't been covered above, please create a new post using the links below and we'll do our best to assist 🙂

👉 Reckon One customers upgrading to Reckon Payroll

👉 Payroll Premier customers upgrading to Reckon Payroll

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