OPTUS NETWORK OUTAGE - CAN'T RECEIVE MFA CODE

JEN

With the Optus network down this morning, is there an alternative way to receive an MFA code to get into the Reckon Customer Portal?

Rav

Hi Jen

Yes, you can change your MFA source from SMS to an authenticator app instead. Your existing SMS option as your MFA source will need to be removed from your account first. Please get in touch with our support team and we can get this organised for you ASAP.

More info on the Optus outage here -

https://community.reckon.com/discussion/8034686/optus-outage-affecting-receiving-mfa-optus-mobile-customers-only

JEN

Hi Rav,

Thank you for the information regarding the MFA code. I'll get in tough with technical support.