Reckon One- duplicate Payrun Journals

dave
dave Member Posts: 14 Novice Member Novice Member
in Reckon One

Hi, when running a Payrun, I marked as paid, then submitting STP to ATO gave an error message from Reckon One. Logging out then logging back in, it showed the Payrun status as "Draft" and STP Submissions did not show the data was submitted. So I marked as paid again, and submitted STP data, successfully this time.

However, this has created a duplicate journal entry for the Pay Run, and I can't delete 1 of them because the Delete Error says it's linked to a debtor/creditor transaction. How can I remove the duplicate?

Best Answer

  • klaura
    klaura Reckon Staff Posts: 261 Reckon Staff
    Answer ✓

    Hi dave,

    There is no need to resubmit STP data to ATO since there was no changes made to the Payrun.

    Best regards,

    Karren

Answers

  • klaura
    klaura Reckon Staff Posts: 261 Reckon Staff
    edited December 2024

    Hi dave,

    I am sorry you have to go through that. You can delete the duplicate journal entry by following these steps.

    1. Revert the Payrun back to draft again.
    2. Go back you Journals and delete the duplicate Journal entry.
    3. Mark the Payrun as Paid
    4. Check if the duplicate journal still exists.

    Let me know how you go with it.

    Best regards,

    Karren

  • dave
    dave Member Posts: 14 Novice Member Novice Member

    Hi Karren, will this mean I have to resubmit STP data to ATO? And thus a chance of duplicate submissions to ATO?

  • ROB PAYNE
    ROB PAYNE Member Posts: 34 Reckoner Reckoner

    I have the same problem - happened on last pay run in Dec

    When I try to revert the payrun - I get these two error messages

    Screenshot 2025-01-04 201140.png
    Screenshot 2025-01-04 201205.png

    I cannot see the bank payment

    Please help

    thanks

    ROB

  • klaura
    klaura Reckon Staff Posts: 261 Reckon Staff

    Hi ROB PAYNE,

    Are you able to set the payrun to draft without deleting the bank payment? If not, then we can delete the bank payment in Reckon One transaction under Banking. You should be able to delete the duplicate entry once the payment has been deleted.

    I hope it helps.

    Best regards,

    Karren

  • Anne Sterling
    Anne Sterling Member Posts: 19 Reckoner Reckoner

    I am having exactly the same problem, so waiting to see if the latest suggestion works

  • ROB PAYNE
    ROB PAYNE Member Posts: 34 Reckoner Reckoner

    Hi Anne Sterling

    I worked it out - had to go back into the Bank Payment list and delete that aba payment - I then delete the journal entry and then the individual duplicated transaction payments to employees in the transaction list.

    Sounds like a stuff up at the Reckon end if it happened to other people.

    What gets me is that they dont recognise these things happening and dont provide enough help to rectify the problem - we have to work it out ourselves taking time and stress !!

    Im getting a bit frustrated - as we have also had a lot of errors in the calculations of LSL, annual leave and sick leave on a number of employees and when one of my partners did discuss it with Reckon support they logged in and stuffed more balances up !!!

    Im seriously thinking about changing to Xero

  • Anne Sterling
    Anne Sterling Member Posts: 19 Reckoner Reckoner
    edited January 9

    Yes I agree Rob Payne , I suspect it was to do with taking Payroll back into the main program too. The duplication for me was only with the GL, I didn't have a duplicate in the payroll section, so didn't have a duplicate run to set back to draft. I only had to delete the payment then payroll journals, and all OK now.

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