Email no longer working with New Outlook
Good Afternoon
I've spent all day on the computer and even to reckon support and now that Outlook has upgraded it is not compatible with reckon
It's not possible to keep using 2 outlooks just so I can send payslips.
There has to be a better way!
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We're using Outlook without any trouble in conjunction with Reckon Accounts.
Might be worth advising more details about your specific circumstances
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I was having no issues as well
Windows did an update and prompted me to use the new Outlook.
My email won't set up anymore on the old Outlook.
Lady today from reckon support said the accounts plus does is not compatible with the new Outlook.
So I've left that email which was used primarily to send out payslips on the old version and had to set up my business email on the new Outlook.
Yahoo email is where my payslips get sent from but if I put that email on new Outlook reckon won't send them.
My business email is admin@paulyssecurity.com.au but this is no longer compatible on the old Outlook.
So NEW OUTLOOK for my business email to work efficiently and OLD OUTLOOK just to send payslips!
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Dear @Rachael Bonello ,
Are you having any errors appear when you try to email these payslips out?
If you can, try the following:
- Go to Edit.
- Select Preferences.
- Select Send Forms.
- Change the Email Send Provider from Outlook to Outlook V2 (beta).
- Press OK.
- Attempt to email your payslips again.
If this fails, let me know the error, and I'll try to assist further.
Kind regards,
Alexis McKeown
Reckon Senior Technical Support
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i tried that and it said oops something went wrong and then nothing, doesnt work
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Dear @Rachael Bonello ,
Did Reckon bring up "Something went wrong"? Or did Outlook?
Is it possible to provide a screenshot of the error message?
Kind regards,
Alexis McKeown
Reckon Senior Technical Support
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Reckon brought it up but then it just disappears straight away and email won't send.
I have to have the old and new Outlook running to send emails as it keeps sending from old Outlook because new one doesn't seem compatible. All my business stuff is now on the New Outlook.
The only thing that doesn't work on the NEW Outlook is reckon
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Dear @Rachael Bonello ,
This is mostly due to how Windows has the New Outlook not as an executable, but programmed more as an in-built application.
At the current time, I'd recommend still using the old Outlook for the foreseeable future.
If you do not wish to do so, I'd recommend saving anything you wish to send as a PDF copy, then attaching it as an email via the New Outlook.
Kind regards,
Alexis McKeown
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But this is not practical? Is there no other solution
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Dear @Rachael Bonello ,
At the current time, Microsoft has not updated their 32-to-64-bit Handshake Protocol in the in-built version of Outlook (aka: the New Outlook).
As such, it is not currently compatible with Reckon Accounts 2024 in certain scenarios.
I can understand this is frustrating or not entirely practical, and apologise if this is detrimental to your experience with Reckon.
We are unfortunately beholden to Microsoft's updates as they roll out, and can only offer the workaround of keeping both versions active at the same time.
Kind regards,
Alexis McKeown
Reckon Senior Technical Support
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Will this be fixed soon? May have to change to MYOB which I really don't want too.
Just need to know if reckon is going to do something to fix this?
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My email won't set up anymore on the old Outlook.
Just out of curiosity on the above, is there something specific preventing you from setting up your email on the 'old' Outlook that Reckon Accounts is using?
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Just spoke to someone on here and partner and apparently Microsoft is not compatible with the new Outlook and reckon
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@Rav my computer automatically updated to the new outlook and as much as ive tried, it does not work on the old one anymore as my business email is a domain email through local directories.
Yahoo works on both and is the one that reckon sends payslips out of but its only compatible on the old outlook.
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Whilst I understand it's not reckons fault..
This is not a cheap program but one i have used since 2007 with no issues.
Now I'm faced with using two outlooks and the constant lagging it takes now to send payslips.
A simple task one who runs a business should be able to do.
I mean surely there are thousands of ppl on here in my situation????
And when you pay extra for support and ring up and they are not really useful or aware and waste 2 hrs more of your time? It's absolutely frustrating and appalling. Why were we not informed? Why does the ppl on the support line not know what to do?
Why am I wasting money on a product that can't do a simple task?
That's where I'm at after nearly 20 years of quickbooks/reckon. I'm pretty annoyed.
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