Unable to store required information error message

213499

Had to reload Personal plus which activates & opens. however, when attempting to reopen I get the message 'Unable to store required information". When attempting to activate by telephone I receive the same message. The only way I can get access is to uninstall & reinstall. Can't

Doc2.docx

open once closed.

Alexis McKeown

Dear @213499 ,

This is due to a corrupt registration file.

To fix this, you will need to do the following:

1. Close Reckon Accounts.
2. Open up your Windows File Explorer/Documents.
3. Navigate to C:\ProgramData\Inutit\Quicken\Config\.
4. Find the quicken.lic file.
5. Delete this file.
6. Attain a new installation key from the member's website.
7. Try and open the program again, and use this new installation key.

Kind regards,

213499

have run several searches in C:\programData & don't appear to have any files in that name.

Alexis McKeown

Dear @213499 ,

I can confirm this file and this location exists:

The pathway is C:\ProgramData\Intuit\Quicken\Config\quicken.lic .

If you cannot find/access this location, or this file does not seem to exist, you may need to perform a clean uninstall of Reckon Accounts Personal.

You can find our guide on how to do so here:

https://help.reckon.com/article/ily7uoxuo3

Kind regards,