The supplier provided incorrect bank details, and the bank has returned the funds.
Is it possible to process this without creating a supplier credit and invoice so it doesn't show as 2 invoices and payments for the supplier?
Thank you.
Yes, enter the initial payment as a stand-alone Write Cheque to the Supplier, posting to the same original expense (or COGS) account but with NO tax code (Leaving the tax code column blank is crucial here!) Enter an explanatory Memo (in BOTH the main Memo & the line Memo)
Upon receipt of the refund, simply enter a stand-alone Make Deposit, posting under the same Supplier name & back to the same account (There is no tax code column here … which is why you needed to leave that blank on the initial payment !)
There is a long-term glitch in the system where the name drops out on stand-alone Deposits so go onto your main bank account register, locate the refund entry & add/select the Supplier (“Payee”) name again on it there, to retain it.
You will then see both the original (Chq) payment & (Deposit) refund under the Supplier’s transactions 😁
When the correct payment is made, just enter that one as normal (eg via Pay Bill or Write Chq)
😊
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