Subscription lapsed message

Question

Every week been signing into the app , submitting my pay runs wuth no trouble at all. Last time i logged in straight away said my subscription has lapsed, so i click on choose plan (even though i know my subscription is still active).. and of course says im already subscribed. At first tech support was helpful but after speaking to a few people no one seems to know what to do and have now stopped responding to my emails.  It's frustrating and I'm not recommending Reckon!

ayansw · Answer

A bit like the problem I encountered. It appears that paying with Apple ID can sometimes cause "crossovers"

The takeaway I got after a few phone calls was that it is much better to pay your subscription direct from your credit card and avoid using Apple ID and the like as sometimes the payments fall through the cracks and somehow do not get passed on……………. or worse gets allotted to the wrong subscriber (rare but it does happen )

Rav · Answer

Let me get some attention on this and some contact arranged for you ASAP so we can look into what's going on and how we can solve it for you.

You should receive some contact from a senior member of the team soon who will work with you on getting this back on track.

julsey · Answer

Hi Rav..I don't recall getting a case number? I do have an email with this number at the top if that's related..941000002323. I've made numerous calls, spoken to 5 or 6 tech support people ..now tech support is saying they can't help me because one of them cancelled my subscription! But when I go into the app and click on choose plan it says I'm still subscribed. I don't seem to be getting anywhere with anyone I've spoken to