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how do i handle customer overpayments?

Jade McgrathJade Mcgrath Member Posts: 4
edited November 2016 in Accounts Hosted
Client has paid me twice for same invoice and wants the amount to be refunded


  • SusanRSusanR Accredited Partner Posts: 43
    edited November 2016
    Hi Jade,

    Assuming that you have receipted both payments in, the customer account should be in credit.

    You can use the Write Cheque facility in Accounts and post to the Accounts Receivable account.  Link this transaction to the Debtor (customer) by selecting them in the Customer:Job.

    Then make sure that you go into Customer Payments and link the two transactions together, using the 'Credit' feature.

    I hope this helps.

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