Reckon 2013 Personal Plus won't open

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Alan Mason
Alan Mason Member Posts: 2 ✭
edited February 2017 in Personal Plus and Home & Business
When opening it says "doesn't appear to be the computer originally installed upon" - this is not correct as it is the exact same computer with no changes. Please advise how to get the software to open - I do run as administrator but same result. Thanks

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  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited February 2017
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    Hello Alan,

    This is an annoying problem that affects some users and as we have not been able to replicate the problem we are unable to give you an explanation for it.  

    The problem may be benign.  You also get the ReckonAccounts Activation Update screen opening, so just select Apply the renewal automatically using the Internet under Step 2 to resolve this problem.

    If you have a 2012 and older version, setting Quicken to run in Compatibility Mode for XP sp2 and Run As Administrator, will help - right-click your Quicken icon > Properties > Compatibility.

    If this problem persists users have found the following items helped:

    1. UAC was turned on when initially installed and activated, but now is switched off.  Turning UAC back on resolved it. Go to Control Panel > User Accounts . 

    2. The user account opening Accounts Personal/Quicken has lower permissions than the user that installed Accounts Personal/Quicken.  Giving that user Administrator permissions resolved the issue.  


    Hope one of these steps resolves the issue for you.

    regards,
    John

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