Invoicing since update
Bernie
Member Posts: 2
Since upgrading to 2014, when I enter an invoice for a customer and try to print or save it, it automatically adds 'paid' to the invoice - which it obviously isn't as I'm only just doing up the invoice. Seems to be just with the one customer, which is why I'm really at a loss. The only other thing that's happened is that they have estimates against them, which I'm not using, and a pop up kept coming up to ask if I wanted to use billable time, which I said no to and for the message not to appear again. Any ideas would be appreciated. Thanks
0
Comments
Thanks for asking the Reckon Community.
It sounds like your Customer file may be corrupt.
Firstly, resort your Names List and try again. See http://kb.reckon.com.au//issue_view.asp?ID=342
for instructions.
If the problem persists, then create a new customer account and merge the lold one into the new one. Seehttps://community.reckon.com.au/reckon/topics/invoicing_since_update
Before attempting any repairs please create a new backup.
Hope this helps.
regards,
John